Trust & Quality Index
How do we rate casinos? Our strict audit charter
Trust & Quality Index methodology - merged edition
Scoring grid + badge/licence verification procedure. Real 10-point scale. No points may be awarded unless the matching badge was verified under the strict procedure (part 3).
Reviewer: MisterTopCasino.com (https://mistertopcasino.com).
Founding principle
A grid point can exist only if its matching badge was checked under the verification procedure, with an archived verification date. If a badge cannot be verified on the casino's official site and the relevant regulator register, the criterion stays at 0: never an estimated or « probable » value. No bonus, malus or adjustment outside the listed criteria.
Maximum total: 10.0 points - Regulation & Security (3.0) · Bonus Policy (2.5) · Financial Flows (3.0) · Game Offer (1.5).
Scores are the exact sum of checked boxes: no decorative decimals. Every published value must be reconstructible line by line from this document.
Regulation and Security
Out of 3.0 pts
Binary criteria: a licence is valid or it is not. No intentional granularity: a regulator cannot be « half » recognised.
| Criterion | Points | Required badge |
|---|---|---|
| Recognised state licence (MGA, UKGC, DGOJ…) | +3.0 | MGA / UKGC / DGOJ licence |
| Stable offshore licence (Curaçao GCB, Kahnawake, Anjouan) | +2.0 | GCB / Kahnawake / etc. licence |
| Weak or unknown offshore licence | +1.0 | No official licence badge checked |
| Technical security (TLS 1.3 + mandatory encryption) | +0.25 | Direct technical check (active SSL/TLS certificate) |
Player protection (max 0.25 pt)
Measures real protection (identity + responsible gaming tools). Distinct from the Pillar 3 « No KYC » badge (withdrawal friction). Never confuse the two when reconstructing a score.
| Criterion | Points | Required badge |
|---|---|---|
| Standard KYC + verifiable RG tools (self-exclusion, deposit/loss/session limits) | +0.25 | Explicit proof on KYC / Responsible Gaming page |
| Light KYC (email / phone) + at least one basic visible RG tool | +0.15 | Explicit proof on KYC / Responsible Gaming page |
| No-KYC (no identity check, RG tools missing or unverifiable) | +0.10 | Explicit proof on KYC / Responsible Gaming page |
A marketing « responsible gaming » line without details (limits, self-exclusion) is not enough.
CRITICAL MALUS: missing legal notices or identifiable operator → score to 0 and SCAM flag. « Scam Alert » is checked only on verifiable facts (regulator warning, confirmed licence absence, documented blocked withdrawals), never on an isolated opinion.
Bonus Policy
Out of 2.5 pts
Wager and win caps scored in fine tiers to reflect each real situation.
Wager structure (max 1.5 pt)
| Criterion | Points |
|---|---|
| x0 (Free Spins with no wager) | 1.5 |
| x1 to x15 | 1.4 |
| x16 to x25 | 1.3 |
| x26 to x35 | 1.2 |
| x36 to x40 | 1.0 |
| x41 to x45 | 0.8 |
| x46 to x50 | 0.5 |
| x51 to x60 | 0.3 |
| > x60 | 0.0 |
Required badge: Wager x0, or exact clause in official T&Cs.
Win cap - Max Win Cap (max 1.0 pt)
| Criterion | Points |
|---|---|
| No withdrawal win limit (No Max Win) | 1.0 |
| Bonus wins capped ≥ x50 the bonus | 0.6 |
| Bonus wins capped between x10 and x49 | 0.3 |
| Bonus wins capped < x10 (e.g. 3x) | 0.0 |
Required badge: explicit « Max Win » clause in official T&Cs.
Bonus flexibility (max 0.5 pt)
| Criterion | Points |
|---|---|
| Non-sticky / parachute bonus | 0.5 |
| Sticky bonus | 0.0 |
Financial Flows and Withdrawals
Out of 3.0 pts
Caps and delays in fine tiers. Accessibility + « No KYC » as a distinct sub-criterion.
Monthly withdrawal cap (max 1.0 pt)
| Criterion | Points |
|---|---|
| Unlimited | 1.0 |
| > €50,000 | 0.8 |
| €20,001 to €50,000 | 0.6 |
| €15,001 to €20,000 | 0.4 |
| ≤ €15,000 | 0.0 |
Required badge: Instant Withdrawal / Fast Withdrawal, corroborated by the official withdrawal grid.
Real processing time (max 1.0 pt)
| Criterion | Points |
|---|---|
| < 15 min (automated) | 1.0 |
| 15 min to 2h | 0.8 |
| 2h to 24h | 0.6 |
| 24h to 48h | 0.4 |
| 48h to 72h | 0.2 |
| > 72h | 0.0 |
Accessibility - min deposit / withdrawal (max 0.5 pt)
| Criterion | Points |
|---|---|
| Deposit ≤ €10 / CAD 10, or withdrawal ≤ €20 | 0.5 |
| Deposit €20 | 0.4 |
| Deposit €30, or withdrawal €21-50 | 0.3 |
| Deposit €40, or withdrawal €51-80 | 0.2 |
| Deposit €50, or withdrawal €81-149 | 0.1 |
| Deposit ≥ €60, or withdrawal ≥ €150 | 0.0 |
Identity check - No-KYC (max 0.5 pt)
| Criterion | Points | Required badge |
|---|---|---|
| Full No-KYC (no verification, free withdrawal) | 0.5 | No KYC confirmed on the official site |
| Light KYC (email / phone only) | 0.3 | Explicit proof on official site |
| Standard KYC (ID before first withdrawal) | 0.0 | - |
Editorial note: no KYC speeds withdrawals but reduces player protection (minors, problem gambling) - mention it in the sheet text, not only as points.
Game Offer and Catalogue
Out of 1.5 pt
Catalogue diversity (max 1.0 pt)
| Criterion | Points |
|---|---|
| ≥ 5,000 games | 1.0 |
| 4,000 to 4,999 | 0.8 |
| 3,000 to 3,999 | 0.6 |
| 2,000 to 2,999 | 0.4 |
| 1,000 to 1,999 | 0.2 |
| < 1,000 | 0.0 |
Required badge: provider list verifiable in the official lobby.
Live Casino and Game Shows (max 0.5 pt)
| Criterion | Points |
|---|---|
| HD Evolution / Pragmatic Live studios present | 0.5 |
| No live casino | 0.0 |
What index tiers mean
| Tier | Status | For the player |
|---|---|---|
| 9.0 to 10.0 | Elite / Absolute recommendation | Major state licences, no withdrawal cap, instant payouts, near-zero wager. |
| 8.0 to 8.9 | Excellent / Safe value | Very solid casinos. Healthy wagering, large catalogue, fast withdrawals. |
| 7.0 to 7.9 | OK with conditions | Reliable on payments, but stricter rules (high wager, capped bonus wins, withdrawal limits). |
| 5.0 to 6.9 | Average / Caution | Offshore platforms without a long track record, sometimes slow support, above-average payout delays. |
| < 5.0 | Avoid / Blacklist | Licence failure, documented non-payment, hidden clauses or suspected rigged RNG. |
Measurable criteria use 0.1 pt increments minimum; licences are binary. The final score may show any justified decimal (e.g. 6.5, 7.2, 8.1): never a cosmetic round.
Part 3 - Badge and licence verification procedure
No invention, no guessing, no approximation is tolerated.
- Each badge, tag or licence is verified individually, casino by casino, on the official site (home, About, T&Cs, footer, licence page).
- For licences: mandatory cross-check with the official regulator register (e.g. mga.org.mt, gamblingcommission.gov.uk, cga.cw). The casino site alone is not enough.
- If nearly identical domains exist, the exact evaluated domain must be documented before any verification.
- No inference by analogy with another casino, a « similar » category, or general industry knowledge.
- No reuse from third-party sites (comparators, forums, blogs) without cross-confirmation on the official site and, for licences, the register.
- If in doubt, missing, conflicting, expired or unverifiable info: do not check, do not award points. Missing info always wins.
- A marketing line (« licensed and regulated ») without number or precise jurisdiction is never enough.
- Each badge verification date must be kept internally for later control and updates.
Special cases
Curaçao licence (CGA): check only if the number appears explicitly on the official site AND is verifiable in the Curaçao Gaming Authority register (cga.cw).
Costa Rica licence: Costa Rica does not issue a regulated gaming licence; it is a commercial registration. Never present it as equivalent to a gaming licence; show it visually distinct.
« Scam Alert » badge: only on verifiable facts (official regulator notice, confirmed licence absence, documented blocked withdrawals). Never on a mere opinion.
Traceability chain - from badge to published score
- Identify the exact official domain of the evaluated casino.
- Verify each badge (official site + regulator register if applicable).
- Award criterion points only if its badge is checked; otherwise 0.
- Sum the 4 pillars for the final score (out of 10.0).
- Archive each badge verification date.
Summary: no badge without documented individual verification. No points without a badge checked under this procedure. If uncertain: check nothing, award 0.
Compare operators using this same official grid.